Pre-Service Coordinator- Remote Job For Physical and Occupational Therapists

pre service coordinator remote jobs Oct 19, 2021
Pre Service Care Coordinator

If you are looking for a job that doesn't require extra education, pays similar to clinical salary, and where you can work full time at home - then we recommend you read this article on becoming a Pre-Service Coordinator. 

What is a Pre-Service Coordinator?

A Pre-Service Coordinator plays a large role in optimizing a patient's journey to recovery and has several roles or tasks to help patients get to the right rehabilitation facility. 

1. They review "pre-authorization requests for skilled nursing and rehabilitative services" and determine "if requests meet medical necessity for the requested level of care" (

2.  Once this pre-authorization request is determined to be appropriate, then the Pre-Service Coordinator will coordinate "the transition of patients from the community or acute setting to the next appropriate level of care while following established facility policies and procedures." (


What do I need to be able to work from home as a Pre-Service Coordinator?

  1.  Have a office or room that is quite with decent lighting
  2.  Have a laptop or desktop
  3. I would also recommend a web camera and small extra light 
  4. Working cell phone or landline
The nice thing is that most companies will supply you with most of the equipment to fulfil your remote role as well as some ergonomic equipment too! 

What is a typical day for a Pre-Service Coordinator? What are typical responsibilities or tasks you would perform as a Pre-Service Coordinator?

This is typically a full time role that is 100% remote and is usually 9am-5pm or a similar time frame. 

Also one thing that's awesome about these roles is that they train you! Your first month or so is just training - and it's paid training! So don't feel intimated if you do not have any knowledge in utilization review or care coordination. 

There are several duties that you may perform, some may be daily tasks, some may be monthly tasks, or some may be weekly tasks. It also may vary based on the particular patient care you receive as well. But here are some main tasks that a PSC may perform:
  • Be a clinical information gatherer and authorization document creator
  • Review all admissions for a particular skilled nursing facility
  • Perform prospective reviews of admissions or help coordinate peer reviews with medical directors
  • If there are "non engaged patients", you may have to notify the hospital or SNF of your authorization review outcomes
  • Perform Pre-Service Coordinator training and help other PSC's
  • Educate facilities on pre-service denial processes
  • You may have to perform phone calls to facilities
  • You may partner with the care coordinator team, which may include Operations Leadership, Medical Directors, Skilled Inpatient Care Coordinators, IRF/LTAC Coordinators, Engagement Specialists, and Clinical Leadership to help achieve your authorization tasks. 
These are the lists of roles mentioned on naviHealth's website as of 2021. This may change depending on when you read this article. 

Who can apply to be a Pre-Service Coordinator?

  • Physical Therapists
  • Occupational Therapists

Unfortunately, assistants and also speech therapists at this time (2021) are not being hired for Pre-Service Coordinator positions. This may change depending on when you are reading this article, so please do your own research as well! 

What else do I need to qualify?

  • Active, unrestricted license
  • Usually 3 - 5 years of clinical experience required - they say this but we've had new grads, recent grads get hired so still apply!
  • At least 2 years of Case Management experience preferred - they say this but similar to above, we've had new grads and recent grads get hired and those with NO case management experience so still apply!
  • Acute care, rehab or skilled nursing facility experience is helpful
  • If you've been involved in chair auditing, this also helps
  • They want team players, organized people, critical thinkers, good communicators and self motivators as you'll be working alone at home
  • Previous PTA/OTA supervision is also a plus
  • Experience performing team meetings with a variety of staff including physicians is a plus
  • Strong Medicare knowledge with ICD 10 and InterQual experience or knowledge being helpful



How do I know if I would like working as a Pre-Service Coordinator?

At Alternative Healthcare Careers, I love talking about remote positions - it's my passion! But there are quite a few positions out there, and it can be hard to know what one would be best for each person. Hopefully, in this section, I can help you know if you would like a job as Pre-Service Coordinator. 

What you first need to know is that there are several very similar roles that fit the features of remote, full time, similar clinical salary, and no extra education required - these include:

Each one is a little different in your role, in how much time you spend communicating (if any time) with patients, families or therapists, and the interactions you may have with a facility. 

Here are the pro's about being a Pre-Service Coordinator:

  • It's 100% remote
  • It's a full time employee position with great benefits
  • It has upward mobility - yes I said it!
  • Flexibility. This role, as well as the other 2 I mentioned above, after one year of working with naviHealth, you can actually move into other roles if you want to try those instead. 
  • You can go at your pace and basically manage yourself


Here are some con's about being a Pre-Service Coordinator:

  • It is very sedentary. You are essentially at your computer 100% of the time.  So if you are looking for more activity, then this may not be the right role. 
  • You have to be organized and a self starter
  • You may get lonely as you are doing just computer tasks
  • You are reading medical notes and documentation - so if you do not like reading, then this may not be a good fit. 

How to Choose if Pre-Service Coordinator is right for you (Summary):

Essentially, if you are good working solo and like a quite environment, then this can be a great role for you! 

Utilization Review has a very similar feel and pros/cons, but if you want even less interaction with people then utilization review is a better choice. You can read more about this role here:

Now if you want more patient and family interaction and a slightly less sedentary role, then I think a care coordinator role would be a better fit for you and you can read more about what is a care coordinator here:


Become a Utilization Reviewer, Care Coordinator or Pre-Service Coordinator Today! 

We really hope this article has helped you understand if this is the right fit for you! We encourage you to check out those other positions too and if you want to take the leap - we do have a complete course that includes CEU credits, resume review and edit, over 6 hours of step by step videos, interview questions and answers, and resume templates and samples for all professions and roles, monthly job emails and constant support if you have any questions. We've had now over 300 students with a high job success rate! 

You can learn more about our program here: 

Want to get hired as Utilization Reviewer?

Check out our amazing program that has helped over 400 students! We teach you how to finally get a position within Utilization Management (including appeals & denials, pre service care coordinator, skilled inpatient care coordinator and more)

Check Out Our Utilization Review Course Here

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